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[ September 25, 2026 ] A CSUM Program Is Not the Finish Line Clinical Supply Utilization

#1 Ingredient to Improve Your Value Analysis Teams

December 4, 2013 Robert Yokl Comments Off

Michael E. Porter and Thomas H. Lee, in a recent Harvard Review article, put it this way, “Teams improve and excel by tracking progress over time and comparing their performance to that of peers inside […]

Ignoring A Customer In Your Value Analysis Process Can And Will Destroy Your Credibility

April 18, 2013 Robert Yokl Comments Off

When we teach our clients’ value analysis team members in our Lean Value Analysis Program about the “Hierarchy of Customers” (internal and external), we start out by focusing on the obvious customer who is anyone […]