customer Archives - Healthcare Value Analysis and Utilization Management Magazine

News Ticker

[ March 30, 2026 ] Podcast 98 – Value Analysis 2026 – What’s In and What’s Out Featured
[ February 23, 2026 ] Featured Articles February 2026 – Healthcare Value Analysis & Utilization Management Magazine Featured
[ February 19, 2026 ] Just Published – Healthcare Value Analysis & Utilization Management Magazine Featured
[ February 18, 2026 ] Mastering the Pivot: How to Transition into Cost Optimization Mode Cost Management
[ February 18, 2026 ] Making Hospital Savings Easier to Identify, Achieve, and Sustain Featured

Understanding Your Customer Dynamics in Value Analysis

February 18, 2026 Robert Yokl Comments Off

One of our mantras that we have lived by in my company and with our hospital and health system clients is, “Value analysis begins and ends with the customer.” We don’t have specifications to analyze […]

Cost and Quality Aren’t Mutually Exclusive

August 11, 2018 Robert Yokl Comments Off

If two things are mutually exclusive, they are separate and very different from each other. Obviously, you might think that cost and quality fit this definition. Yet, cost and quality can be compatible when a […]

Ignoring A Customer In Your Value Analysis Process Can And Will Destroy Your Credibility

April 18, 2013 Robert Yokl Comments Off

When we teach our clients’ value analysis team members in our Lean Value Analysis Program about the “Hierarchy of Customers” (internal and external), we start out by focusing on the obvious customer who is anyone […]